Delivers exceptional service to BMO customers and prospects
Identifies customer needs and provides advice and guidance regarding financial solutions
Supports customer requests for banking services, including handling transactions and customer inquiries
Manages, loads, and reconciles cash transactions
Escalates complex or unresolved customer situations to managers as required

No prior experience necessary
Post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them
Basic knowledge of specialized sales and business banking solutions

Customer Service Representative

Key skills