Higher Education Account Executive

Role Overview

• Retain current higher education accounts designated in territory
• Grow existing client base, while identifying upsell and cross sell opportunities
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients
• Build positive line of communication to maintain and enhance relationships with clients
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients
• Meet on campus at least one time per year to deliver an annual account review
• Assist in the coordination of sales and product revisions to existing clients
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce
• Actively participate in the evaluation of new product client requests
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering
• Consult with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information

Requirements

• Bachelor's degree, or equivalent, preferably in business and/or technology
• Minimum of 3-5 years of sales and Account Management experience
• Background in Higher Education market
• Experience with billing, payment processing and ecommerce services is helpful
• Experience with commonly utilized ERP systems within Higher Education
• Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred
• Experience selling to, supporting, or managing relationships with colleges, universities, or higher education institutions
• Understanding of higher education administrative, financial, enrollment, student account, or technology environments.
• Experience with higher education ERP, SIS, payment, or campus technology solutions preferred.

Tech Stack

• Cloud
• ERP
• Oracle

Benefits

• medical, dental, vision
• HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short
• and long-term disability
• robust wellness program