Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customer's organization
Makes recommendations for improvements to meet customers' expectations
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
Provides both on-site and off-site account management
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
Coordinates open enrollment meetings, renewal process and training sessions
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
Provides guidance or expertise to less experienced account service managers
Makes routine account visits

Requires a BA/BS
Minimum of 5 years of experience managing business operations and/or customer relationship
Client facing account management experience preferred
Travels to worksite and other locations as necessary

Senior Account Service Manager

Key skills