Lead Manager

Role Overview

• Monitor all inbound leads across phone, email, website enquiries, social media, and third-party platforms.
• Respond to new enquiries promptly during business hours.
• Maintain accurate records of all lead activity within the CRM.
• Follow up with prospects who have enquired but not yet progressed.
• Conduct discovery calls with prospective clients using established qualification frameworks.
• Assess project suitability, budget, timeline, location, and decision-making criteria.
• Identify high-quality opportunities that align with the company's ideal client profile.
• Manage and nurture leads that may not yet be ready to proceed.
• Schedule qualified site inspections and consultations for the Director/Sales Team.
• Ensure all relevant project information is gathered and documented before appointments.
• Coordinate calendars and appointment logistics.
• Maintain a structured and organised sales pipeline.
• Deliver an exceptional first impression of the business.
• Act as a trusted point of contact throughout the initial enquiry stage.
• Maintain regular communication with prospective clients.
• Ensure every lead receives professional, timely, and personalised service.

Requirements

• Previous experience in lead management, lead qualification, customer success, sales support, or inside sales.
• Experience within residential construction, custom home building, renovation, property, or related industries is highly regarded.
• Strong phone communication and relationship-building skills.
• Experience using CRM systems and sales pipelines.
• Ability to work independently and manage multiple enquiries simultaneously.
• Professional and personable communicator.
• Highly organised and process-driven.
• Strong attention to detail.
• Confident speaking with prospective clients.
• Customer-focused with a consultative approach.
• Proactive, reliable, and accountable.