Review CMS content against client briefs, defined quality standards, templates and checklists before publication
Check content for structure, copy accuracy, links, images, tagging, localisation and basic accessibility requirements
Identify, log and track content defects, ensuring issues are resolved in a timely manner
Work closely with authors, editors and client stakeholders to correct issues and maintain publishing standards
Support end-to-end testing across key content and integration touchpoints
Monitor issues, test failures and recurring issues, escalating where required and supporting root cause resolution
Provide first-line support for content and platform-related queries
Advise internal teams and third parties on content and quality standards
Maintain tracking documentation and provide updates on project status, issues and progress
Identify recurring quality trends and contribute to improvements in templates, training materials and guidelines

Experience reviewing digital or CMS content against quality standards, templates or checklists
Able to work on a hybrid basis, with 2 days per week at our Head Office in Fort Dunlop, Birmingham
Strong attention to detail with the ability to identify inconsistencies, errors and defects quickly and accurately
Good understanding of content quality assurance principles and best practice
Familiarity with CMS platforms and digital publishing workflows
Understanding of basic accessibility, localisation and responsive web content considerations
Ability to gather and analyse information, prioritise issues and manage multiple tasks or projects at once
Strong communication and stakeholder management skills, with the confidence to work with internal teams and third-party partners
Highly organised, proactive and comfortable working independently as well as collaboratively
Proven ability to deliver high-quality work within agreed timelines

Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

Content Quality Analyst

Key skills