Serve as deputy to the Enterprise Knowledge Management leader, helping define and execute the enterprise knowledge strategy, roadmap, and operating model.
Drive the convergence of knowledge management and content management, ensuring a cohesive approach across structured and unstructured information.
Translate business needs into scalable knowledge solutions that support enterprise-wide adoption.
Lead the application of AI to knowledge and content, including discovery, summarization, classification, tagging, and retrieval.
Design and implement contextualization strategies so AI systems surface the right knowledge, to the right people, at the right time.
Own the knowledge architecture within Microsoft 365, with deep expertise in SharePoint, Teams, copilot search, metadata, and integration patterns.
Optimize M365 as a knowledge platform, including governance models, information architecture, and user experience.
Lead information lifecycle management practices, including creation, classification, retention, archiving, and disposition.
Ensure knowledge and content governance balances compliance, risk management, and usability.
Act as a trusted advisor to senior stakeholders on knowledge, content, and AI capabilities.

Bachelor’s degree or equivalent experience (required)
8-10 years of experience in enterprise knowledge management, content management, information architecture, or related disciplines.
Hands-on experience applying AI to knowledge content, including contextual search, intelligent retrieval, or automation use cases.
Deep expertise in Microsoft 365, including SharePoint (architecture, governance, and design).
Experience using SharePoint Online (Modern).
Enterprise search and metadata strategies.
Integration with Teams and other M365 services.
Knowledge of Microsoft Power Platform (Apps, Automate and BI).
Knowledge of web analytics tools such as Google Analytics, AvePoint or equivalent.
Strong understanding of information lifecycle management, records management, and governance frameworks.
Proven ability to operate as a deputy or senior leader, influencing without authority and partnering closely with executive stakeholders.
Experience implementing or supporting AI copilots, RAG (retrieval-augmented generation), or knowledge intelligence platforms.
Familiarity with data classification, content labeling, and AI-ready content preparation.
Background working in large, matrixed, or highly regulated enterprise environments.
Experience driving adoption and behavior change related to new digital or AI-enabled tools.

Knowledge Management Associate Director – AI Enablement

Key skills