Lead day-to-day operational support activities for CDC data management and analytics platforms
Monitor operational workflows, data submissions, processing activities, and production schedules
Coordinate issue identification, triage, escalation, resolution, and communication activities
Support continuity of operations and operational readiness activities
Track operational metrics, service levels, and performance indicators
Coordinate technical assistance requests, user support activities, and stakeholder inquiries
Monitor request intake, assignment, prioritization, and resolution processes
Develop operational procedures, user guides, and support documentation
Coordinate onboarding and offboarding activities for users and stakeholders
Develop and maintain operational dashboards, reports, status updates, and performance metrics
Support project status reviews, operational meetings, and stakeholder briefings
Facilitate communication between operational, technical, and business stakeholders
Support process improvement initiatives and operational efficiency efforts
Identify operational risks and recommend mitigation strategies

Bachelor's degree in Public Health, Health Informatics, Information Systems, Computer Science, Business, or related discipline
8+ years of experience supporting public health informatics, data operations, service delivery, analytics platforms, or related operational environments
Experience supporting data systems, reporting platforms, surveillance systems, or analytics environments
Experience managing operational workflows, issue tracking, user support, and stakeholder coordination
Experience with Agile methodologies, Azure DevOps, Jira, or similar workflow management tools
Experience developing operational reports, dashboards, and performance metrics
Strong communication, organizational, and problem-solving skills
Ability to coordinate multiple priorities in a fast-paced environment

Data Operations Lead

Key skills