Sales Support Representative

Role Overview

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations
• Lead open order management
• Confirm that all invoicing activity is timely and accurate
• Take a proactive role with problem resolution
• Learn about programs available at major vendor suppliers to source products
• Assist customers with Returns issues and order inquiries
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to customers
• Use proper decorum in communications with customers
• Projects and additional responsibilities as needed

Requirements

• Bachelor’s degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi-task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Benefits

• full range of medical, financial, and/or other benefits
• 401(k) eligibility
• employee stock purchase program
• various paid time off benefits (including vacation, sick time, and personal leave)