Log in the system clearly, accurately, and in detail the description of actions taken during support incidents;
Keep ticket owners informed throughout the entire lifecycle of their request (from opening to closure);
Experience providing on-site end-user support (field service).
Knowledge of support routines aimed at meeting SLAs
Strong communication skills, professional demeanor, and customer-service focus.
Ability to resolve or provide guidance for medium-complexity issues.

Bachelor's degree in Computer Science, Information Technology, or a related field
Availability to work a 12x36 or 8x5 shift pattern, with the possibility of on-call duties outside regular hours
Live near or have easy access to the operational base
Experience in hospital environments
Maintenance and support of computer hardware and software: desktops, laptops, servers
Experience servicing thermal printers and label printers
Proficiency with Windows 10/11, system imaging/OS deployment, and Microsoft Office
Knowledge of client-server networks, structured cabling for organization, diagnosis and maintenance, and basic understanding of routers and switches for remote-hands tasks.

Flexible working arrangements to promote work-life balance.
Professional development and continuous growth of your skills aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
Hybrid work model.
SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on physical, mental, and social well-being.

Support Technician

Key skills