Onsite IT Support Technician, Munich/Berlin
Germany
Full Time
1 day ago
Visa Sponsorship
Key skills
ServiceNow
About this role
Role Overview
- Ensuring efficient running of and providing maintenance to various IT systems
- Inspecting, prioritizing, and maintaining systems to the highest operational standards
- Providing effective solutions for software and hardware issues
- Responding to user inquiries and guide users with simple instructions
- Recording technical issues and solutions in Knowledge Management System
Requirements
- Two or more years of relevant experience
- Fluency in German (C1) and English
- Experience in handling of ServiceNow tickets
- Assistance with Software deployment and with Software related issues
- Support of Microsoft Windows and Apple operating system
- How-to assistance of End User assigned IT devices and software
- Basic HW support for Desktop & Laptop
- Smart hands experiences for support team
- Providing support for meeting room equipment
- Document management like Asset Management, Knowledge Management
- Stock management of IT goods
Tech Stack
- ServiceNow
Benefits
- Health insurance
- Flexible working hours
- Paid time off