Ownership of an account portfolio where you are accountable for the performance of each customer
Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage
Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts
Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer
Identify growth opportunities within your portfolio to drive up
and cross-sell and strategically grow the account
Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions
Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success

Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
3 + years in a B2B Account Management role, preferably in software/cyber security
Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers
Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindset
Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
Fluent in English (written and spoken)

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Motivated and highly international team

Account Manager – Commercial

Key skills