UI/UX Designer, Marketplace

Role Overview

• Own end-to-end UX design for the marketplace, optimizing workflows and visual experiences that improve add-to-cart, first purchase, second purchase conversion, and feature adoption.
• Design and iterate on key user flows for both B2B and B2C buyers across web and mobile.
• Ensure a consistent, user-centric experience across the platform grounded in e-commerce and marketplace best practices.
• Identify and flag design opportunities based on user data and platform gaps, bringing recommendations to Product for roadmap consideration.
• Create wireframes, prototypes, user flows, and high-fidelity mockups to communicate and validate design directions.
• Review legacy UI/UX, identify limitations, and deliver updated designs that address them.
• Deliver production-ready specs to Engineering with clear annotations and design guidance for implementation.
• Build and maintain a component library, style guide, and design documentation to drive consistency at scale.
• Audit and redesign information architecture to reduce friction, improve discoverability, and support funnel conversion.
• Develop and maintain navigation maps and user flow documentation as a shared reference across Product, Engineering, and leadership.
• Refine navigation structures continuously based on research, analytics, and post-launch feedback.
• Gather user feedback and synthesize behavioral data (analytics, session recordings, interviews) into actionable insights.
• Partner with Product Management and Engineering to translate design intent into high-quality shipped product.
• Participate in sprint planning and roadmap discussions as a design voice—advising on feasibility and effort (not driving prioritization).
• Serve as a design advocate across the organization, helping stakeholders understand and champion user-centered thinking.

Requirements

• 3–5 years of UI/UX design experience.
• 2+ years of marketplace experience (ideally in B2B enterprise SaaS).
• Strong portfolio showing end-to-end work across web and mobile (research, wireframes, and final UI).
• Proven experience designing for e-commerce or transaction-based products, B2B and/or B2C.
• Proficiency in Figma, including component libraries, auto-layout, and prototyping.
• Working knowledge of HTML/CSS and how designs translate to code.
• Solid grasp of UX methodologies, including usability testing, journey mapping, and information architecture.
• Ability to work autonomously as a solo designer and communicate decisions clearly to technical and non-technical stakeholders.
• Familiarity with analytics and behavior tools (Google Analytics, Hotjar, FullStory) is a plus.
• Experience with conversion rate optimization (CRO) and A/B testing is a plus.

Benefits

• Health & Wellness: Choose from a variety of health plans tailored to meet your needs. Plus, enjoy a $75/month wellness perk to support your fitness and mental health.
• Financial Security: Plan for the future with our 401(k) plan, featuring a company match. We also provide a $75/month remote work expense reimbursement to cover your cell phone or internet costs.
• Work-Life Balance: With a minimum of 30 days of paid time off each year, including PTO, holidays, and a winter break, you'll have the time you need to relax and recharge.
• Parental Leave: We support new parents with 6 weeks of paid leave, ensuring you have the time to bond with your little one.
• Hybrid Work Model: Our team enjoys the flexibility of a hybrid work model. Join us in-office each Tuesday for our All Hands meeting and collaboration sessions. On other days, choose where you work best, whether from home or our office. We also offer a commuter expense reimbursement perk to make your in-office days easier.