Support the definition of long-term improvement plans across Motorway operations, clearly articulating how these initiatives will enhance the overall seller experience.
Deep dive into operational, financial, and product data to diagnose problems, build financial models, and uncover both short-term quick wins and long-term strategic opportunities across the seller journey (from enquiry through to post-sale).
Lead major new and existing initiatives from concept through to delivery, taking full responsibility for the realisation of business case goals and course-correcting as required.
Coordinate and drive delivery across partner teams (including product/tech, marketing, finance, and commercial teams), setting clear KPIs and phased goals to ensure all stakeholders meet their deliverables.
Define, prioritise, and track initiatives that drive measurable impact across revenue, CX, and cost, establishing robust tracking frameworks and success metrics.
Drive automation and process improvements to reduce manual work. Actively explore and apply emerging technologies, including AI tools, to improve workflows, decision-making, and operational scalability.
Simplify highly complex operational problems and translate them into clear, actionable roadmaps and business cases for senior leadership and cross-functional partners.

Experience in business operations, management consulting, or a strategic growth role, with a demonstrable history of taking initiatives from idea to execution.
Strong capability in analysing data, building financial models to prioritise opportunities, and translating metrics into strategic decisions.
Exceptional stakeholder management skills, with the ability to coordinate, align, and drive accountability across diverse teams like product, marketing, and finance.
High levels of ownership, pace, and adaptability. You thrive in fast-changing environments and can structure vague problems into clear execution plans.
You actively explore and use AI tools to supercharge how you think, analyse data, and execute work, and you are excited about applying these tools to solve real business problems.
A mindset focused on ROI, KPIs, and business case realisation, always balancing operational efficiency with an exceptional seller experience.

Business Operations Manager

Key skills