Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks
Maintain accurate, up-to-date records of hardware and software assets across the business
Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices — escalating where appropriate
Approach technical problems methodically and with initiative, finding effective solutions independently
Troubleshoot basic network issues and support wider infrastructure projects
Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online
Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives
Deliver basic Linux support as part of day-to-day operations

Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person
Strong customer service skills – this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels
A solid understanding of networking fundamentals, systems, and hardware
A genuine enthusiasm for a career in IT and a desire to keep learning
Excellent organisational and prioritisation skills, with the ability to manage a varied workload

International AAA game projects
Access to cutting-edge hardware
Great increasing holiday benefits including Christmas Shutdown
Discretionary bonus scheme
Private Healthcare Plan including dental and optical support, mental health, online GP
Pension Plan
Life Assurance
Flu Jab Vouchers
Regular Team Incentives and Social Events

Infrastructure Engineer

Key skills