Account Manager

Role Overview

• Own day-to-day client relationships, acting as the central point of contact for all campaign matters
• Lead weekly status calls, manage the status sheet, and ensure all actions and deadlines are met
• Lead client meetings and deliver against all agreed SLAs (meetings, calls, reporting)
• Resolve issues quickly and anticipate ways to mitigate future challenges, escalating where needed
• Partner with the Business Development Manager, Account Director, and Digital Strategist to understand client goals and communicate these to the wider team
• Support your Director in developing strategies, campaign planning content, ad hoc briefs, and annual plans
• Put forward smart ideas aligned with client short and long-term goals
• Input into client roadmaps and work with the Account Director to prioritise deliverables
• Develop incremental business proposals in line with agency priorities
• Define target audiences using relevant tools, supporting recommendations with previous work
• Collaborate with the Digital Strategist on strategy reviews and budget allocation across channels
• Effectively project manage all aspects of campaigns, ensuring channels, people, and tasks are well organised and deadlines are met consistently
• Ensure all campaign team members have shared knowledge across all aspects of the campaign, working towards one unified goal
• Take ownership of the onboarding process for new clients and additional services, including immersion sessions, setup meetings, agency handovers, cross-channel implementation plans, and final sign-off
• Ensure new information is shared with the full team and integrated into the digital strategy
• Constantly review content and operations, making suggestions for improvements to ensure clients have best-in-class digital shelves
• Own weekly and monthly performance reports, drawing out actionable insights and challenging activation teams where needed
• Lead the PCA process: briefing teams, collating slides, and presenting results
• Communicate results, tests, and optimisations clearly to internal and external stakeholders
• Manage cross-channel invoicing and ensure budgets are fulfilled, auditable, and billed correctly
• Lead financial booking and reconciliation; ensure billing accuracy and timeliness
• Understand relevant commercial terms and processes to deliver agreed outcomes
• Support the Account Director with collecting intelligence for pitch work and new business opportunities
• Manage and mentor executive(s): prioritise tasks, set objectives, and ensure development opportunities across all disciplines
• Proactively identify & resolve challenges within delivery or team; providing constructive and solutions-based feedback

Requirements

• Very strong operational knowledge of key media, digital performance channels; analytics and measurement
• A good working knowledge of Amazon Ads, Marketplaces, Retail Media and Social Commerce also an asset
• Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative are essential
• Strong organisation and project management capabilities
• Excellent attention to detail
• Data-driven approach to analysis with strong strategic thinking skills
• Excellent communication, listening and presenting skills
• Experience with people management, including the development of direct report’s Objectives, Reviews and 1-2-1s
• Very strong experience in a client facing role & ability to build relationships with external stakeholders
• Excel acumen with strong analytical capabilities, with the ability to translate these into commercial strategies
• Someone with a positive attitude who will help build a passionate culture in our team
• Fluent in spoken and written English.

Benefits

• Competitive parental leave offering
• Parental Support & Fertility Support Loans
• Pregnancy Support, Coaching & Pregnancy Loss Leave
• Return to Work Support System
• Health Insurance
• Pension Scheme
• Group Income Protection
• Free Mortgage Advice
• Retail Discounts with Havas Perks
• Mental Health Days