Actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
Receive inquiries from customers directly via email. Over 90% of our support inquiries are handled by email
Actively communicate with partners, and other Mitto tech teams to maintain platform stability
Provide insight and assistance to business teams regarding client needs, feature requests and general inquiries
Participate in creation of the new platform and product features
Provide in-depth support to all clients, no matter their size
Troubleshooting any quality degradation reported by other customers or departments
Maintain and expand technical knowledge across all Mitto products and services, tools, and processes

Higher education of Applied studies or Faculty (Computer science or IT-related field is a plus)
2+ years experience within a Customer Support role (in the industry is a plus)
Fluent in written and spoken English & Spanish
Excellent problem solving and analytical approach and a high level of responsibility
Eager to learn new technologies , procedures or client's use cases
Strong ability to prioritize and multitask
Basic understanding of mobile services
technologies, protocols (SMPP, SS7) is a plus

Customer Support Technician

Key skills