Key skills
GrafanaKibanaCommunication
About this role
Role Overview
- Learn about the telecommunication industry and Mitto products
- Deep dive into our business model and client portfolio
- Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
- Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk)
- Learn how to monitor and analyze quality of our customers’ traffic
- Gradually start to communicate with our customers, partners, and internally with other Mitto teams
- Maintain and expand technical knowledge across all Mitto products and services, tools, and processes
- Provide support to all clients, using different communication channels
- Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required
- Expand technical knowledge during the whole internship program (basic understanding of mobile services
- technologies, protocols
- SMPP, SS7)
- Work in shifts
Requirements
- Final year student or graduated student from Higher education of Applied studies or Faculty (technical background, computer science or IT-related field is a plus)
- Fluent in written and spoken English language
- Excellent problem-solving skills, analytical approach, high level of responsibility, strong ability to prioritize
- Eager to learn new technologies, procedures, or client's use cases
Tech Stack
- Grafana
Benefits
- A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success
- Flexibility in where and how you work (remote-first culture, generous time off and lots of autonomy to do your best work)
- Laptop, screen, mouse, headset
- whatever you need to get the job done!
- Opportunity for a full-time position after the internship program