Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch’s house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
Perform other duties, responsibilities, and project work as assigned by manager.

High School Diploma or equivalent (GED) required
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred
Experience with transportation management systems
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
Strong analytical skills in Excel
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Excellent interpersonal communication and problem-solving skills, verbal, written and in person
Strong prioritization skills and works with a sense of urgency

Operational Account Manager, Freight Operations, Road

Key skills