Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
Provide on-site service desk coverage.
Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
Maintain on-site ticketing queue for hardware and software requests.
Travel to customer site to implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.).
Maintain high level of ongoing communication with customer before and during call progression.
Set and meet delivery target dates to comply with contract support SLAs.
Escalate customer issues/concerns to leadership as needed.
Coordinate with data center staff in remote locations to organize access for additional support.
Create break/fix and work order requests for access to local and remote locations.
Maintain on-site spares inventory for local use.
Follow government security policies.
Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
TS/SCI FSP clearance.

100% employer-paid medical coverage (optional plan)
Competitive options for Medical, Dental and Vision insurance
Employer-paid short-term and long-term disability coverage
Employer-paid life insurance
$5,000 annually for education, training, certifications, and professional development
Career advancement through our structured IQWay Program
Up to 6% 401(k) match
Additional 4% profit-sharing contribution

Field Support Specialist

Key skills