Develop and refine a wide range of content across Swan's documentation ecosystem
Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX)
Migrate existing content into version-controlled repositories with peer review
Independently write clear, accurate content for moderately complex features across various asset types
Use approved AI tools to improve workflow efficiency
Work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams
Utilise core tools (Zendesk, CMS, docs-as-code) effectively
Manage the full lifecycle of individual content assets from creation to publication

Proven track record in technical writing (typically 3 or more years)
Comfortable working in Git and Markdown or MDX
Experience migrating content across different frameworks is a strong plus
Strong editorial eye
Proactive and thrive in a fast-paced environment
Independently apply established best practices for accessibility and global localisation during content creation
Feedback driven, quickly adapt to new tools or processes

Technical Writer – Freelance

Key skills