Key skills
Project ManagementCommunication
About this role
Role Overview
- Responsible for driving and leading the development, review and on-going maintenance of operational procedures, training materials, process maps, communication, and communication plans
- Working with applicable business line areas and owners as well as cross functionally as necessary
- Ensure all materials are aligned with corporate policies
- Provide reporting to the Business Line on Special projects
- Drive approval process for all written products
Requirements
- Bachelor’s degree, or equivalent work experience
- Four or more years of procedure writing experience
- Strong analytical and organizational skills with excellent attention to detail
- Proficient computer skills, especially Microsoft Office applications including Word, Excel, PowerPoint, SharePoint and Visio
- Strong process and project management skills including ability to facilitate and schedule meetings, plan agendas and update reports
- Ability to develop training materials and process maps or flowcharts using Microsoft Visio
- Knowledge of financial services, banking, and the collections industry is a strong plus
- A strong team player with the ability to work well independently and as part of a team, with limited direct supervision
- Ability to manage full workload in a fast-paced environment with continually changing priorities
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law