Benefits Manager

Role Overview

• Implements, administers, and maintains benefits programs, policies, and procedures
• Ensures programs are equitable, meet associate needs, comply with legal requirements, and are cost effective
• Assists in developing benefits communications and serves as a knowledgeable resource for associates on benefits related issues
• Compares existing benefits programs against peer organizations to determine competitiveness, trends and developments
• Own the full benefits lifecycle — new hire enrollment, qualifying life events, and annual open enrollment coordination, entry, and communications
• Serve as the primary point of contact for associate benefits questions spanning medical, dental, vision, 401(k), and other programs
• Partner with Payroll to ensure accurate benefits deductions, reporting, and reconciliation
• Review and audit benefits invoices prior to accounts payable processing; run scheduled and ad-hoc reporting to support operations and decision-making
• Evaluate benefits offerings against peer organizations to identify gaps, trends, and opportunities to enhance competitiveness
• Serve as the internal point of contact for the third-party administrator to manage leave of absence and disability workflows in partnership with regional People Operations leaders
• Guide employees and managers through FMLA, LOA, and workers' compensation processes with clarity and consistency
• Maintain accurate and compliant records for leave, disability, and workers' compensation cases
• Audit associates on leave to ensure HRIS records are current and accurate throughout the leave cycle
• Ensure benefits programs and practices comply with applicable federal and state labor regulations
• Maintain personnel, leave, and benefits files with a high standard of accuracy and confidentiality
• Perform HRIS updates for personnel status changes related to leaves and benefits transactions
• Advise employees and managers on benefits policies, procedures, and best practices
• Contribute to the new hire experience by delivering clear, welcoming benefits communications and education
• Lead and support special projects within the People Operations function as needed

Requirements

• 5+ years of experience in benefits administration or a related HR, finance, or data analysis role, with meaningful exposure to leave management and open enrollment
• Strong working knowledge of FMLA, ADA, workers' compensation, and applicable benefits regulations
• Workday experience preferred
• High attention to detail with a track record of accuracy in data entry, recordkeeping, and reporting
• Excellent written and verbal communication skills — you can translate complex benefits information into plain language for employees at all levels
• A service-oriented mindset and the ability to handle sensitive situations with discretion and professionalism
• Associate's or Bachelor's degree in Human Resources or a related field preferred

Benefits

• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans
• HSA / FSA
• 401(k) matching
• Employee Assistance Program (EAP) and more