Own and enhance the fraud governance framework, providing oversight of fraud operations, investigations, and supporting processes.
Design, implement, and continuously optimize a multi-layered fraud prevention framework across all transaction channels (e.g., checks, credit/debit cards, ACH, digital payments).
Advise and guide the investigation lifecycle from detection to resolution, including high-value external fraud and internal fraud cases.
Analyze large datasets to identify fraud patterns, emerging threats, and system vulnerabilities and develop strategies to mitigate fraud losses.
Work closely with Line of Business teams to integrate anti-fraud features and improve the effectiveness of fraud mitigation strategies.
Serve as a liaison with third-party vendors, payment processors, and banking partners to enhance fraud mitigation efforts.
Oversee fraud loss metrics such as loss rates, chargeback rates, and manual review efficiency, reporting findings to executive leadership.
Present fraud trends, risks, and mitigation strategies to senior leadership.
Lead root-cause assessments of fraud loss data, and perform loss attribution to prioritize improvements.
Develop, implement and manage fraud training program to assist in building out QC/QA reviews and creating standards within the department.

Bachelor's Degree or the equivalent experience. Specialty: Business, Criminal Justice, or other applicable.
10 or more years fraud prevention in Financial Services.
3 or more years fraud governance program oversight.
Working knowledge of fraud risks, typologies, and related operational processes
Strong analytical, organizational, and communication skills

medical plans with prescription drug coverage
flexible spending account or health savings account depending on the medical plan chosen
dental and vision insurance
life insurance
401(k) program with employer match and Employee Stock Purchase Plan
paid time off programs including holiday pay and paid volunteer time
disability insurance coverage and maternity and parental leave
adoption assistance
educational assistance
robust wellness program with financial incentives

Fraud Risk Governance Program Manager

Key skills