responsible for the strategic management, execution, and delivery of large-scale, multi-year programs focused on enhancing fraud detection capabilities through advanced models and innovative technical solutions.
governance of multiple integrated projects to ensure alignment with business unit strategic imperatives, monitor program health, and deliver on multi-year program deadlines, scope, and overall fraud reduction benefits.
supports cross-functional teams in developing and executing change plans in accordance with industry best practices for fraud model implementation and adoption.
defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value.
facilitates meetings with executive management and project/program sponsors to define solutions and delivery.
prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
performs analyses, root cause identification and development and recommendation of key work products.
negotiates agreements, settles disputes equitably and diffuses situations.
negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
Proficient knowledge of program efforts management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
Experience maintaining and reporting on work effort(s) budgets / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Senior Program Manager – Member Protection Models and Data Portfolio

Key skills