Key skills
AISales
About this role
Role Overview
- Lead a global team united by a mission to improve customer experience through operational excellence
- Transform global support infrastructure into an AI-accelerated, outcome-based engine
- Balance reliability of support engine with automated, predictive systems
- Empower managers to take on more responsibility
- Work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies
Requirements
- 10+ years in Support/Operations
- Technical support background with proven experience in support excellence
- Transformational fluency
- Ability to influence organizational-level strategy while collaborating across boundaries
- Experience in developing hiring strategies and motivating high-performing teams