Provide IT services and support over telephone, email, remote tools and predominantly face-to-face across all global offices.
Assist the migration team in onboarding newly acquired companies into the group Microsoft 365 tenant, including rebranding tasks such as UPN changes and centralised email signatures.
Use Jira helpdesk software for logging, monitoring and managing support tickets throughout their lifecycle.
Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third-line support where appropriate.
Follow industry best practices to proactively maintain infrastructure, preventing failures and improving performance, availability and resilience.
Build and maintain corporate PCs and laptops, keeping adequate spare inventory levels.
Administer starters and leavers processes, obtain quotes and place procurement orders.
Guide and support users in adhering to group IT standards, policies and procedures.
Manage and participate in assigned project initiatives to achieve broader IT objectives.
Contribute to and maintain documentation for IT processes and procedures.
Adhere to all FCA regulations, including Consumer Duty obligations.

2+ years’ experience in desktop support using Microsoft 365 and Intune.
Excellent English communication skills; comfortable working in a high-engagement environment.
Proactive with the ability to work with minimal direction – self-motivated, well-organised, skilled in prioritisation and experienced in working to SLAs.
Excellent fault-finding methodology and analytical problem-solving skills.
Strong working knowledge of Windows 10/11 Enterprise and M365 Administration, including Endpoint Manager, Teams Telephony and SharePoint.
Good working knowledge of Active Directory and identity management in Azure.
Some understanding of networking concepts – routers, firewalls, switches; able to replace a router or access point when required.
Solid working knowledge of mobile device platforms: iOS, Android and Microsoft Surface.

Competitive salary – we keep up with the latest market trends and strive to pay competitively.
Competitive holiday leave – 20+ days’ annual leave (earn an extra day for every year worked, up to 3 extra days)
Performance-related discretionary annual bonus.
Retirement, Risk, and Medical-Aid contribution – we will contribute to a medical aid of your choosing.
Training budget allowance for further study or attending conferences, including paid days off to study.
Hybrid offices
located in Century City, Cape Town.

IT Support Engineer

Key skills