Key skills
SaaSCritical Thinking
About this role
Role Overview
- Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues
- Lead escalations end-to-end, engaging clients directly and mobilizing internal resources
- Coach your team on problem-solving, critical thinking, and root cause analysis
- Align cross-functionally to surface and drive holistic solutions beyond the support team
Requirements
- 3+ years leading, coaching, and performance managing teams
- Ability to coach, develop, and unblock a technical team
- B2B SaaS experience is a plus
- Clear, confident communicator with strong attention to detail
Benefits
- Medical
- Dental
- Vision
- 401(k)
- 401(k) Match
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program