SWK Technologies, Inc.Remote
Tier I MSP Engineer
United States
Full Time
6 hours ago
$50,000 - $60,000 USD
No Visa Sponsorship
Key skills
Critical Thinking
About this role
Role Overview
- Troubleshooting hardware and software issues
- Performing installations and upgrades
- Assisting clients with technical queries
- Delivering top-tier technical support and solutions
- Ensuring customer satisfaction and fostering client relationships
Requirements
- Previous experience in IT
- Previous Call center experience required
- Managed Service provider experience preferred
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Benefits
- Medical, Dental and Vision insurance
- 401k Retirement Plan
- Paid Time Off