Inside Sales Representative

Role Overview

• Serve as a primary point of contact for customer and dealer inquiries throughout the Southeast Region.
• Provide timely and professional responses to incoming phone calls, emails, and web inquiries.
• Support dealers, architects, contractors, schools, colleges, universities, and facility owners with product information, budgeting, and project guidance.
• Maintain strong relationships with existing customers and channel partners.
• Conduct outbound prospecting activities to identify and develop new business opportunities.
• Follow up on inbound leads and convert inquiries into qualified opportunities.
• Manage opportunities throughout the sales cycle and coordinate with internal teams as needed.
• Support customer retention and account growth initiatives.
• Maintain accurate customer records and opportunity data within the CRM system.
• Track and manage sales pipeline activity to ensure visibility and forecasting accuracy.
• Assist customers with purchases, questions, and support requests related to the Connor Sports online store.

Requirements

• Bachelor’s degree or equivalent combination of education and experience, required.
• 1–3 years of sales, customer service, business development, or related experience, preferred.
• Proficiency with Microsoft Office and business software applications, required.
• Experience with Salesforce, HubSpot, or other CRM platforms, preferred.
• Experience supporting dealers, distributors, contractors, educational institutions, or facility-based customers, preferred.
• Exposure to project-based selling environments with longer sales cycles and multiple stakeholders, preferred.
• Experience supporting e-commerce or online sales platforms, preferred.