Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
Complete Technical Product Assessments
Facilitate, coordinate, oversee product upgrades
Periodically complete health checks across products
Create & maintain customer Environment Profiles
Driving ticket resolution by working closely with the support teams.
Collaborate with cross-functional teams to understand customer issues and drive resolution
Collaborate with Professional Services and Project Manager during implementation
Maintaining overall account health for each account.
Periodically perform basic health checks across products.

5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
Excellent customer service skills, with strong dedication to customer care.
Self-starter, adaptable and eager to learn new technologies
Great time manager and proficient multi-tasker.
Bachelor’s degree in a related technical field.
Flexible, a team player, strong collaborator
Ability to understand and analyze customer technical needs
Excellent verbal and written communication skills
Confident in person and by phone with large teams and audiences
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Knowledge of Active Directory and GPO
Knowledge of Network Topology/Layers
Knowledge of Networking Tools and Utilities
Knowledge of AV/Firewall Rules and Policies
Knowledge of Secure “machine to machine” communications
Knowledge of Virtualization
Knowledge of Security software
Knowledge of Windows Account Administration
Nice To Have: SQL experience is a plus
Nice To Have: Scripting language experience is a plus
Nice To Have: Cloud technology experience is a plus
Nice To Have: Linux experience is a plus

Technical Account Manager

Key skills