Perform service, repair and/or installation of products and IT solutions at customer sites
Diagnose system failures and determine the most cost‑effective solution
Escalate complex issues to higher‑level technical support
Respond to customer support calls within an assigned territory
Install, maintain and repair digital pathology devices
Handle service administration and customer communications; act as a competent point of contact for customers
Collaborate with and support sales on all technical matters
Participate in trade fairs and exhibitions
Achieve revenue and KPI targets
Contribute to team objectives
Timely escalate issues and maintain customer relationships
Provide feedback to manufacturers to help improve product reliability
Submit service reports and travel expense claims promptly

Completed technical training, preferably in electrical engineering, mechatronics or medical technology
Initial experience in a service role
Experience in field service or a related area, preferably with medical devices
Knowledge of and practical experience with standard software (MS Office, SAP)
Knowledge of IT networking, electronics and precision mechanics
Experience with network configuration and setup
Experience with Windows Server, Linux, virtual machines and SQL
Knowledge of integration solutions for digital pathology and software installations is an advantage
Proven ability to independently acquire technical knowledge
Ability to safely lift and carry up to 25 kg
Class B driving license
Ability to quickly analyze complex systems
Flexibility and willingness to travel frequently
Confident and professional customer-facing manner
Very good German language skills, spoken and written
Very good English language skills, spoken and written

Field Service Engineer – Digital Technologies

Key skills