Key skills
Communication
About this role
Role Overview
- Manage and maintain relationships with VIP / high-value clients;
- Act as the main point of contact for assigned accounts;
- Provide personalized service and proactive communication;
- Monitor client activity and performance metrics;
- Identify opportunities for upselling and cross-selling;
- Develop strategies to increase client retention and lifetime value;
- Handle escalations and complex client issues efficiently;
- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
- Track KPIs related to retention, reactivation, and revenue growth;
- Stay updated on products, promotions, and market trends;
- Comply with company policies and security standards.
Requirements
- Fluency in Spanish (mandatory);
- Upper-Intermediate to Advanced command of English (written and spoken);
- Previous experience as an Account Manager, VIP Manager, or similar role;
- Experience in iGaming / fintech / online services (preferred);
- An analytical mindset with the ability to interpret client data;
- Results-driven with a strong focus on revenue and retention.
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment