About this role

Provide specialist advice and support to ensure customer satisfaction
Assist Client Experience Lead with data analytics
Manage day-to-day activities of corporate customers' service experience
Compile data for assessment and review of Account Opening documents
Ensure service standards are observed by business, operations, and branch distribution
Track logged client cases and ensure they are handled as per expected standards
Participate in regular coverage huddles for problem solving

University degree in a Business-related area from a recognized institution
Knowledge of the Bank’s products, services and policies
Basic technical skills relating to customer service equipment
In-depth knowledge of operational risk and rigor requirements
Understanding of all front and back-office processes and procedures
Sound understanding of technical systems e.g., Sybrin/FCR/OWLS/KAMLS/BOC/SES/Salesforce, Tableau, QlikView
Knowledge of team interfaces with other business areas, centers and branches
Appropriate experience in a customer service environment

Client Experience Analyst

Key skills