Lead forensic DNA validation and Rapid enablement projects from initiation through completion, delivering projects on time and exceeding customer expectations
Define project scope, timelines, and milestones across multiple concurrent projects
Coordinate with regional field teams and cross-functional partners (applications, IT, sales, and external vendors) to drive execution
Support workflow design, system integration, and end-to-end verification for Rapid implementations in customer environments
Own validation deliverables, including data analysis and report writing, aligned to forensic standards
Communicate clearly with customers and stakeholders to align expectations and maintain project momentum
Contribute to proposals, pricing recommendations, and risk identification during pre-sales activities
Resolve technical and program challenges using structured problem-solving, applying lessons learned to prevent future issues
Identify and implement improvements that increase efficiency and consistency across projects
Build strong working relationships across the global HPS team and broader HID organization, contributing to a collaborative, high-performing team environment
Proactively identify risks, dependencies, and tradeoffs, and influence stakeholders to drive timely, aligned decisions

Ability to interpret and apply forensic DNA data (quantification, STR, and Rapid DNA) to project deliverables
Clear communication skills and ability to build alignment across teams
Experience managing multiple projects and delivering results on time
Customer-focused approach to understanding needs and delivering solutions
Ability to navigate complex, cross-functional environments and independently drive progress and decisions
Highly organized, proactive, and continuously focused on improving processes
B.S. or M.S. in molecular biology, chemistry, or a related discipline
5+ years of experience in a forensic DNA laboratory or similar technical environment
3+ years of experience managing technical or scientific projects
Familiarity with forensic DNA workflows, validation requirements, and data interpretation
Experience supporting forensic DNA customers through professional services or similar roles
PMP certification or formal project management training (preferred)
Experience with Smartsheet, MS Project, or similar tools (preferred)
Familiarity with Microsoft Power Platform tools (preferred)
Experience supporting Rapid DNA or complex workflow implementations (preferred)

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short
and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Senior Technical Project Manager, HID Professional Services

Key skills