Associate Operations Analyst – Systems

Role Overview

• Assist in managing, configuring, and optimizing core business systems (including CRM, BI, and automation platforms) to ensure smooth day-to-day operations.
• Partner with team members to maintain clear process flows, map data models, and assist in drafting Business Requirements Specifications (BRS).
• Actively leverage modern AI tools (e.g ChatGPT, Cursor, GitHub Copilot) for "vibe coding"—building lightweight automations, writing simple scripts, and streamlining repetitive internal tasks.
• Serve as a reliable point of contact for internal stakeholders to help resolve system issues, troubleshoot errors, and fulfill data requests.
• Run regular audits, maintain clean records, and build basic dashboards to ensure accurate reporting across all platforms.

Requirements

• 0.5–2 years of experience in operations, systems administration, business analysis, or a related technical field (relevant internship experience is fully welcome).
• A foundational understanding of CRMs, automation tools (like Zapier or Make), or basic data analysis workflows.
• A strong interest in the future of tech, with a habit of experimenting with AI-assisted development tools to solve practical problems.
• Exceptional problem-solving skills with a natural ability to break down complex processes into clear, logical, and structured steps.
• Excellent written and spoken English skills, with the ability to explain technical concepts to non-technical team members clearly.
• A self-starter attitude with the ability to thrive in a remote environment and a hunger to proactively learn new software and frameworks.
• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Engineering, or a related quantitative field. Equivalent practical experience or a strong portfolio of self-built tech projects is equally welcome.
• Foundational understanding of databases, spreadsheets, automation tools and basic programming concepts (e.g., SQL, Python, JavaScript), gained through coursework, internships, projects, or self-learning.
• Demonstrated history of self-directed learning—whether through online courses, building side projects, or experimenting with new software utilities.
• Basic certifications or structured training in CRMs (HubSpot, Salesforce) or automation platforms (Zapier, Make).

Tech Stack

• JavaScript
• Python
• SQL

Benefits

• Create a lasting Impact
• Learn and Grow professionally & personally
• Experience great Culture
• Be your Whole Self !
• Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
• Fully remote-first, small but Global organization; ‘learn wherever, whenever’ frees our people from a rigid view of learning and growth
• Retirement planning (i.e. CPF, EPF, company-matched 401(k))
• Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens. Employees have access to a fully comprehensive benefits package to choose the medical, dental, and vision insurance plan that best fits their lives.
• In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs.
• Generous time off and leave allowances
• And more!