Director of Training – Operations Support

Role Overview

• The Director of Training & Operations Support serves as a strategic leader responsible for building, executing, and continuously improving the systems, training, and operational support that enable Franchise Partners, managers, and frontline H.U.N.K.S. team members to consistently deliver the H.U.N.K.S. Way across all markets in North America.
• This role goes beyond traditional training to serve as a key driver of operational readiness and performance excellence.
• It ensures teams are not only well-trained, but fully supported with the tools, processes, and development pathways needed to execute at a high level every day.
• This leader is responsible for designing and delivering training programs that improve operator performance in the field, with measurable impact reflected in key business outcomes such as Net Promoter Score, Damage Claim Rate, Revenue per Truck, Team Member Retention, and other core operational KPIs.
• As the steward of both learning and operational support systems for the brand, this leader oversees the full ecosystem of development and enablement, including Franchise Partner onboarding and ongoing support, frontline and leadership training, new franchise pre-opening readiness, system-wide learning content, and large-scale training initiatives and events.
• The Director will design scalable frameworks that connect training directly to operational execution, improving consistency, strengthening leadership capability, increasing retention, and elevating customer experience across all locations.

Requirements

• Bachelor’s degree in Organizational Development, Education, Human Resources, Business, Leadership, Communications, or a related field.
• 7+ years of progressive experience leading learning and development, training, leadership development, talent management, or organizational development functions.
• Experience building and scaling training programs across multi-unit, franchise, field operations, hospitality, retail, home services, or service-based organizations.
• Hands-on operational experience in franchising, home services, field-based operations, or other customer-facing, high-volume service environments strongly preferred; ideal candidates have personally run a business, managed a P&L, led field teams, or operated within a franchise or multi-unit system.
• Demonstrated success developing frontline employees into leaders and building leadership pipeline.
• Strong facilitation, presentation, and public speaking skills with the ability to engage audiences ranging from frontline employees to business owners and executives.
• Experience creating training content, videos, curriculum, and modern learning experiences.
• Knowledge of adult learning principles, instructional design methodologies, and organizational development practices.
• Experience leveraging LMS platforms, AI tools, digital learning technologies, and learning analytics.
• Proven ability to influence and build relationships across multiple levels of an organization.
• Exceptional communication, coaching, and stakeholder management skills.
• Passion for developing people, strengthening culture, and helping others achieve their full potential.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources