Community Intelligence & Engagement Manager

Role Overview

• Monitor and analyze engagement, sentiment, trends, and emerging conversations across the design and make community ecosystem using AI-powered community intelligence tools such as Common Room and related tools
• Track high-priority discussions across external and owned channels including Reddit, Discord, LinkedIn, YouTube, forums, and proprietary communities
• Identify emerging themes, customer pain points, product feedback trends, advocacy opportunities, competitive signals, and reputational risks early
• Surface meaningful insights and ecosystem health indicators to stakeholders through recurring reporting and actionable recommendations
• Serve as a central coordination point (“air traffic controller”) for strategic community engagement across platforms and audiences
• Build and manage signal-to-action workflows that route priority conversations to the appropriate internal SMEs, Expert Elite members, advocates, moderators, or partner stakeholders
• Identify conversations requiring expert engagement and connect the right internal SMEs, advocacy members, or community leaders to customer discussions in a timely and credible manner
• Partner closely with programs such as Expert Elite and ambassadors, creators, and technical advocates to activate authentic participation and thought leadership
• Help ensure customer questions, technical discussions, and emerging concerns receive coordinated, timely, and authentic engagement across channels
• Help identify prospective advocates, influential contributors, rising creators, and emerging detractors across the ecosystem
• Support relationship-building initiatives with trusted voices in engineering, manufacturing, and design communities
• Help strengthen Autodesk’s reputation through proactive, community-centered engagement strategies
• Contribute to scalable frameworks that foster trust, advocacy, and sustained participation within technical communities
• Develop and maintain frameworks for tracking sentiment, influence, engagement quality, advocacy, and community health
• Translate ecosystem signals into actionable insights for community, product, marketing, and industry stakeholders
• Provide recurring and ad hoc reports on community trends, risks, growth opportunities, and engagement performance
• Use data and community intelligence to help prioritize strategic interventions and engagement investments
• Leverage AI/LLM-powered workflows and tooling to improve community listening, trend detection, engagement coordination, and insight generation
• Continuously evaluate emerging technologies and operational practices that can improve the scalability and effectiveness of community engagement efforts
• Help establish best practices for responsible and human-centered use of AI within community management workflows

Requirements

• 3–5+ years of experience in community management, digital engagement, community operations, social intelligence, or ecosystem coordination within technical industries such as design, engineering, SaaS, developer communities, or related fields
• Experience monitoring and engaging communities across platforms such as Reddit, Discord, LinkedIn, YouTube, forums, and proprietary community ecosystems
• Familiarity with community intelligence, social listening, or ecosystem analytics platforms such as Common Room, Sprinklr, Brandwatch, Orbit, Khoros, or similar tools
• Strong understanding of online community dynamics, trust-building, and advocacy development within technical or professional audiences
• Proven ability to synthesize large volumes of community signals into clear insights and actionable recommendations
• Excellent written and verbal communication skills with strong cross-functional collaboration capability
• Highly organized and operationally-minded with the ability to manage multiple engagement streams simultaneously

Benefits

• Annual cash bonuses
• Stock grants
• Comprehensive benefits package