Lead the team and set the culture.
Hire, coach, and develop senior technical leaders across Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, and build the technically rigorous, customer-first, outcome-obsessed bar the function operates against.
Set and execute the strategy.
Define the Technical Solutions motion
scope boundaries with Implementation, CS, and Support; service packaging and pricing; staffing model; capacity planning; and global coverage across US, EMEA, and APAC
to scale the function without scaling headcount linearly.
Own the four disciplines and their distinct mandates.
Run pro-services as a business.
Build the reporting that proves the function's commercial and customer impact.

8+ years of experience in Solutions Architecture, Marketing Analytics, Data Consulting, Customer Success, Professional Services, or related customer-facing technical functions.
3+ years of experience leading and developing managers and high-performing technical teams.
Strong understanding of data architecture, analytics, attribution, measurement methodologies, and modern marketing technology ecosystems.
Experience leading customer-facing teams responsible for technical consulting, analytics, data strategy, or solution design.
Proven ability to partner effectively with Sales, Customer Success, Product, Engineering, and executive stakeholders.
Strong business acumen with the ability to connect technical and analytical solutions to customer outcomes and business value.
Experience building scalable service models, operational frameworks, and performance metrics across multiple functions.
Excellent communication and presentation skills, with the ability to simplify complex technical and analytical concepts for a variety of audiences.
Experience supporting eCommerce, marketing technology, analytics, attribution, or data-driven SaaS platforms.
Strong analytical and strategic problem-solving capabilities, with a customer-first approach to decision-making.
Ability to thrive in a fast-paced, high-growth environment while balancing strategic leadership with operational execution.

Director of Technical Solutions

Key skills