Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity
Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks
Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets
Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes
Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail

Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations
Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus
Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks
Advanced proficiency in written and spoken English
Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes
An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team
A genuine interest in online platforms, digital products, and the mobile gaming industry

15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days
All necessary work hardware will be provided
Overtime hours are possible and fully compensated

Fraud Operations Agent

Key skills