Responsible for reviewing moderately complex subrogation demands from third-party carriers and waivers for estimates of damages from insureds and claimants.
Reviews damage estimates, rental bills, tow bills, and diminished value claims and contacts the third-party carrier to negotiate and settle the claim for subrogation.
Summarizes documents and enters into claim system notes.
Documents a claim file with notes, evaluations, evidence, and decision-making process.
Compiles and reviews moderate to highly complex demands for repair estimates and total loss valuations and provides damage estimates via photos; demands and waivers may include damage estimates, rental bills, tow bills, diminished value claims, paid bills, receipts, car seats, etc.
Researches reasonable amounts and labor rates in the local market.
Evaluates diminished value in a moderate to highly complex claim.
Conducts conferences with third-party carrier to review, negotiate, and settle moderate to highly complex demands and negotiates an agreed price with the third party.
Provides and explains moderate to highly complex estimates and subsequent settlement process.
Prepares, reviews, reconciles, and triages moderate to highly complex auto demand assignment requests.

2+ years of related experience
Experience in Total Loss, Virtual Assist, QFC, and/or GHRN
Technical experience in Auto Damage and strong negotiation skills
Applies general knowledge of insurance policy, coverage, regulation, and handling of claims.
Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies general negotiation and/or arbitration skills
Applies general conflict management and problem resolution skills in managing internal and external customer relationships.

Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.

Auto Adjuster Technical Review Consultant I

Key skills