Provide client support on most functional and data related matters
Configure d1g1t platform and on-board users in accordance with their business requirements
Oversee daily reconciliation process
Participate in the software delivery process to d1g1t clients including testing, documenting system usage and operational processes and training users
Help build the best possible experience for our clients
Work as part of the team to understand client current and future requirements
Maintain knowledge base & internal documentation that would enable effective client support & improve client experience
Act as a strategic partner to product teams
Develop reports and dashboards for the team to monitor and report on client success.
Identify product requirements that would drive operational efficiencies.

Undergraduate degree in quantitative, business, or engineering field
1-5 years of relevant experience, preferably in financial markets or investment management
Experience with: Excel, Google Suite, Notion, Slack, Python, SQL.
Proactive problem solver and self learner
Strong analytical skills and attention to details
Passionate about client success
Strong interest in finance and wealth management space with the desire to learn.
Great listener and communicator.

Competitive compensation package with on-target bonus and comprehensive healthcare benefits.
Employee and Family Assistance Program
Fitness and Wellness Credit
Continuing Education Allowance
Flexible hours and purpose driven hybrid-work policy.
Ability to work abroad for up to 2 months in a year (some conditions apply).

Senior Business Analyst

Key skills