Assistant Store Manager

Role Overview

• Alongside of Store manager, leads the daily opening and closing procedures for the store
• Partners with the General Manager to lead the recruitment, onboarding, training and development of all staff
• Helps to Identify, create and manage the execution of all store business plans to drive performance results and maximize business opportunities
• Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance
• Demonstrates product knowledge and passes on this knowledge to the sales staff
• Ensures all employees provide excellent customer service and experience at all times
• Assists with the development of all Retail Associates; motivating them to meet store goals
• You are the top stylist in the store! You lead by example and interact with customers in-store and through store phone line to, assess their style needs, and offer personalized recommendations to create complete outfits
• Create a positive shopping environment for each customer that walks into the store
• Ask open ended questions & get to know each customer’s unique needs
• Make them feel confident and part of the Tribe!
• Ring up and close sales at register POS system
• You stay updated on current fashion trends, fabric types, fit, and product details and disperse that information to stylists in-store
• Stay updated on 12th Tribe collections and monthly product drops and share that with store stylists
• Lead clothing try-ons and PK sessions with stylists
• Style yourself according to the 12th Tribe aesthetic and inspire others with your outfits!
• Go above and beyond to create an amazing styling experience for our 12th Tribe Babes!
• Suggest clothing and accessories that complement customers' body types, personal style, and lifestyle.
• Start and build fitting rooms for customers as they shop the floor
• Style up and fluff fitting rooms for clients to inspire full outfits
• Guide customers through the fitting process, provide feedback on fit, and suggest alternative options and outfits
• Keep fitting rooms clean, organized, and tidy
• ASM should have the top sales in the store
• You are a natural on the sales floor and take action to open conversations with clients
• You take ownership of the sales floor and sales team to ensure customer experience is the first priority
• You work in tandem with the SM to think of new and exciting ways to generate sales through customer outreach, events, and social media
• You have a client book and work to bring customers in when new collections arrive
• Assist SM in creating visually appealing displays and merchandise arrangements to highlight new arrivals and promote sales
• Maintain the store up to visual standards daily
• Ability to change mannequins when items are sold/need updating
• Willingness to appear in videos and social media content for store
• Ensure compliance to policies and procedures and report concerns to senior management
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Work with multiple teams to coordinate and stay up-to-date on shipping, inventory, and stock control
• Work with SM to assure store is tidy and maintained
• report all issues to the proper channels to assure things are fixed

Requirements

• Minimum of 2 years previous leadership experience in a retail environment
• Excellent communication and interpersonal skills
• Driven approach to take on new challenges with the self-motivation for your work that inspires others
• A major passion for styling and selling
• Ability to work independently and as part of a multi-channel team
• Positive attitude and feels there is no task too small and no task too large
• Available to work a minimum of 32 hours per week
• Open availability across a full 7 day work week

Tech Stack

• Assembly
• Go

Benefits

• Flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)