Corporate Operations Manager – Offshore Operations

Role Overview

• Conduct discovery for identified work targeted for offshore transition
• Support solutioning for transition design and service readiness
• Lead implementation activities and transition coordination
• Provide subject matter expert support during setup, go-live, and stabilization
• Monitor BAU performance, service quality, and process adherence
• Create and maintain SOPs, job aids, and knowledge articles
• Enable training and knowledge transfer for offshore teams
• Support system conversions and process changes
• Drive standardization, efficiency, and continuous improvement
• Manage stakeholder communication for assigned processes

Requirements

• College Degree or equivalent education, training and work-related experience
• Seven years of experience in insurance industry
• Leadership experience
• Highly effective written / verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Strength in providing strategic level input with the ability to influence others at all levels of the organization
• Knowledge of insurance specific systems and applications

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities