Own and deliver territory and account plans to achieve agreed goals and KPIs.
Identify, prioritize, and develop key customer relationships in line with product strategy.
Use CRM tools to manage call planning, tracking, and follow-up activities effectively.
Build trusted relationships with key external experts and decision-makers.
Act as a local product expert and deliver compliant, high-quality product information using approved materials.
Plan and execute live and virtual customer events and presentations.
Monitor market trends and gather competitive intelligence, sharing relevant insights with internal teams.
Work in full alignment with AbbVie policies, SOPs, ethical standards, and applicable regulations.

You have preferably at least 3 years of experience in the commercial pharmaceutical industry, ideally in sales, account management, or territory management.
A university degree or equivalent in life sciences, natural sciences, medicine, nursing, pharmacy, or a related field.
An interest to grow and develop.
Strong experience in customer relationship management.
Confidence using digital tools for virtual and hybrid customer engagement.
Experience in immunology or gastroenterology is an advantage.
Strong collaboration skills and the ability to work across functions.
A knowledge of marketing principles and strategic planning.
Excellent communication, negotiation, and presentation skills.
Fluent in Estonian and good command of English.
Strong digital literacy and confidence using CRM and MS Office tools.
A valid driving license and willingness to travel within the region as needed.

Key Account Manager – Gastroenterology

Key skills