Plan, write, and publish documentation for software/hardware releases and new product introductions
Create user-friendly documentation that prioritizes customer experience
Drive and execute improvements through cross-functional collaboration
Improve processes and tools through collaboration with others
Analyze processes, tools, and deliverables for improvement
Assist with the evolution of customer-first content
Build consensus and present business cases to leadership

A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience.
Experienced with multiple publication types, including online content syndication
Strong proficiency in Dita XML authoring and workflows
Experience creating HTML-first documentation
Ability to leverage AI tools to improve quality and efficiency
Skilled with consensus building with separate teams across the business
Knowledge of Heretto CCMS or similar component content management system
Familiarity with Jira and Confluence

Technical Writer

Key skills