Drive the successful administration and continuous improvement of U.S. and global employee benefit programs
Serve as a lead resource for triaging and managing benefits-related tickets and escalations
Act as a primary point of contact for complex and high-priority escalations
Partner with vendors and outsourcing partners to optimize plan performance
Assist with the planning and execution of annual open enrollment
Ensure accurate and compliant execution of benefit processes
Collaborate cross-functionally with HR Operations, Legal, Payroll, and Communications
Provide support for Absence and Time Away programs
Support data analysis, reporting, and surveys

Minimum of 5 years of experience in benefits administration
Deep knowledge of U.S. benefits laws and regulations (e.g., ACA, ERISA, HIPAA)
Demonstrated experience managing vendor relationships and resolving complex benefits issues
Strong analytical and technical skills, including proficiency in Excel, Word, and PowerPoint
Excellent communication and presentation skills
Proven ability to manage multiple priorities, meet deadlines, and adapt in a dynamic environment
Strong attention to detail and commitment to accuracy, compliance, and confidentiality
Experience supporting global or expatriate benefits programs (Preferred)
Familiarity with HRIS systems and benefits administration platforms (Preferred)
Bachelor’s degree in Human Resources, Business, or related field (Preferred)

Benefits Lead Analyst

Key skills