Solution Engineer

Role Overview

• Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
• Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation.
• Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
• Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
• Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
• Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
• Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.
• Lead discovery sessions to uncover business challenges and define solution strategy.
• Design and deliver customized product demonstrations that show real world value.
• Develop and execute technical sales strategies aligned to customer outcomes.
• Translate business needs into solution architectures and recommendations.
• Respond to RFPs and RFIs with both technical and business context.
• Partner with Sales, Product, and Services to drive aligned execution.
• Contribute to team enablement, best practices, and scalable assets.
• Stay current on Agentforce Service, AI, and automation innovations.

Requirements

• 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
• Strong ability to translate business needs into technical solutions and business value
• Experience delivering customer facing demos and presentations to both technical and business audiences
• Excellent communication, storytelling, and stakeholder alignment skills
• Ability to operate in a fast paced, high volume sales environment
• Curiosity, ownership mindset, and a passion for solving complex problems.
• Experience with customer service, contact center, or customer experience technologies (preferred)
• Familiarity with AI, automation, and agent based experiences (preferred)
• Experience in SMB or high velocity sales environments (preferred)
• Salesforce certifications or equivalent platform experience (preferred)
• Background in integrations, workflows, or CRM ecosystems (preferred)

Tech Stack

• Cloud

Benefits

• time off programs
• medical, dental, vision, mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program