Assistant Manager – Client Services

Role Overview

• Independently manage your assigned client account with full ownership, ensuring consistently exceptional service that builds strong trust and long-term confidence
• Act as a reliable, strategic partner to the client, demonstrating a deep understanding of their business goals, workflows, and industry priorities
• Proactively anticipate operational risks, identify continuous improvement opportunities, and resolve client concerns before they impact the service experience
• Lead and mentor your cluster’s Leads, Senior Associates, and Associates, setting clear standards for performance, corporate conduct, and workplace accountability
• Conduct regular check-ins with Leads and Senior Associates to review client health, workload balance, and team dynamics, preventing burnout while ensuring high motivation levels
• Coach cluster leadership on modern people management, strategic delegation, and solution-driven problem solving, actively preparing them to grow into future leaders
• Work closely with Team Leads and the Customer Success department to identify at-risk accounts early, document clear retention strategies, and execute actionable mitigation plans
• Maintain comprehensive visibility into high-risk, medium-risk, and stable accounts across the cluster, keeping Senior Management strategically looped when critical decisions are required
• Attend client check-ins as a senior representative of Savvital, demonstrating an absolute command over your reportees’ metrics and driving long-term retention
• Own the setting, tracking, and bi-yearly review of KPIs and performance metrics for the entire cluster, ensuring complete alignment with department goals
• Ensure the cluster maintains up-to-date, highly accurate, and complete task trackers to monitor productivity and execution follow-through
• Optimize associate bandwidth by understanding daily workflows and finding opportunities for better task utilization and enhanced client value addition
• Serve as the primary point of accountability between Client Services and Senior Management for all updates, risks, and operational outcomes

Requirements

• A 4-year Bachelor's or Master’s degree is preferred (Business Administration, Human Resources, Management, Operations, or related fields)
• Proven experience in a leadership, team management, or assistant manager capacity within a customer success, international BPO, or client services environment
• Strong strategic thinking, data-driven performance management skills, and a clear mastery of conflict resolution
• Calm, solution-oriented leader who models extreme ownership, professionalism, and cross-functional collaboration under pressure
• Exceptional verbal and written English communication skills, with the ability to confidently present data, risks, and recommendations to executives and U.S. clients
• Deep comfort utilizing task tracking software, advanced CRM platforms, and performance analytics tools to manage remote and hybrid team workflows

Benefits

• Premium Market Competitive Base Salary
• Dedicated allowances for Internet, Electricity, and Wellbeing
• Comprehensive health coverage included
• Performance-based bonuses, leadership increments, and annual growth reviews
• Company-wide success bonuses