Client Success Partner

Role Overview

• Own the executive client relationship for a portfolio of Meridian’s public sector accounts, independent of any single active engagement
• Serve as the primary strategic point of contact for agency and district leadership — the person clients call when something matters, not just when something breaks
• Conduct regular executive business reviews (EBRs) to align on outcomes, surface strategic priorities, and demonstrate Meridian’s ongoing value
• Build deep, multi-threaded relationships across client organizations — CHRO, CFO, CIO, and operational leadership
• Represent the client’s voice internally, advocating for their interests across delivery, product, and practice leadership
• Maintain visibility into the health of active Meridian engagements within your accounts — not as a project manager, but as an executive sponsor and escalation point
• Partner with Engagement Managers to anticipate risks, navigate organizational complexity, and protect the client relationship during delivery challenges
• Attend steering committee meetings and key delivery milestones as Meridian’s senior relationship representative
• Ensure seamless onboarding of new engagements by bridging the Client Development Executive handoff and setting the tone for the client experience from day one
• Identify and shape expansion opportunities within your account portfolio — new Workday modules, Phase X work, AMS, optimization, and staff augmentation
• Partner closely with the Client Development Executive to qualify, frame, and advance expansion opportunities through the pursuit process
• Contribute to proposal development and orals presentations for expansion engagements, lending delivery credibility and client context to the pursuit team
• Maintain a clear view of each client’s Workday roadmap and align Meridian’s capabilities to their strategic direction

Requirements

• 5+ years experience serving in a delivery leadership or client-facing oversight role on Workday engagements (Engagement Manager, Practice Lead, Delivery Director, or equivalent)
• 7+ years of experience in Workday consulting, implementation, or client-facing roles within the Workday ecosystem
• Demonstrated experience serving as a trusted advisor to public sector executives — state/local government, K–12, federal agencies, or non-profit organizations
• Deep functional knowledge of Workday HCM, Financials, Payroll, or related Workday modules — sufficient to credibly advise clients on platform strategy and roadmap
• Ability to work standard East Coast hours

Benefits

• Generous time off and flexible remote environment that supports resilience and balance
• 401(k) with company match that immediately vests
• Comprehensive benefits including medical/dental/vision, caregiver/adoption support, financial coaching, EAP
• Company-paid life insurance
• Continuous learning and growth opportunities that fuel innovation and career development