Business Analyst – Client Help Desk

Role Overview

• Serve as a bridge between client-reported issues and technical solution teams
• Triage, analyze, and contextualize inbound client issues to ensure accurate routing
• Develop and maintain client relationships and work with internal technical staff
• Perform moderate to complex research and analysis to support business operations
• Review client systems or processes to identify deficiencies and propose improvements

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience
• Required
• 3+ years experience in a Business Analyst role
• Demonstrated knowledge of processes and issues impacting direct writers, reinsurers, and retrocessionaires
• An understanding of how decisions impact other areas of an organization
• Proven understanding of reinsurance administration and products necessary for the management of reinsurance premiums, claims, other administrative functions, and preparation of trending reports and analysis
• Proficiency in Microsoft Excel, Access, Word, and PowerPoint

Benefits

• Health insurance
• Retirement plans
• Annual bonus plan
• Long-term equity incentive plan